Responsible Gaming
Gambling Should Be Entertainment
At Level Up Casino, we believe gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. While we offer exciting gaming opportunities, it's essential to gamble responsibly and within your means.
Please remember that all casino games are based on chance, and the house always has a mathematical edge. Play only with money you can afford to lose, and set realistic expectations about your gambling.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We are committed to preventing underage gambling and strictly enforce age verification on all accounts.
By using Level Up Casino, you confirm that you are 18 years or older and meet all legal requirements to gamble in Australia.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognize any of the following warning signs in yourself or someone you know, please seek help:
- Gambling with money intended for bills, rent, or essentials
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with larger amounts to achieve the same excitement
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or counselors about the extent of your gambling
- Hiding gambling activities or bank statements from loved ones
- Feeling restless or irritable when trying to reduce or stop gambling
- Using gambling to escape problems, anxiety, or depression
- Borrowing money or going into debt to fund gambling
- Neglecting work, study, relationships, or personal responsibilities due to gambling
- Failed attempts to cut back or stop gambling
If any of these apply to you, please reach out for support immediately.
Self-Help Tools and Limits
Level Up Casino provides tools to help you manage your gambling responsibly:
- Deposit Limits: Set maximum amounts you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you're willing to lose during a session
- Reality Checks: Receive reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to encourage regular breaks
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Cooling Off: Take a break from gambling for a specified period
We encourage you to use these tools proactively. For assistance setting limits, contact our customer support team.
Support Organizations in Australia
If you or someone you know is struggling with problem gambling, these organizations offer confidential support and treatment:
Australian Resources
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Gambling Help Online
Website: www.gamblinghelponline.org.au
Free online counseling and support services for problem gambling in Australia -
Gambler's Help
Phone: 1800 858 858 (toll-free)
Confidential telephone counseling service for problem gambling -
Lifeline Australia
Phone: 13 11 14
24/7 crisis support and counseling
International Resources
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GamCare (United Kingdom)
Website: www.gamcare.org.uk
Support for problem gambling in the UK -
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling -
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based resources and support for problem gambling -
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Help line: 1-800-GAMBLER (1-800-426-2537)
Comprehensive support and referral services
Need Help? Reach Out Today
If you're experiencing problems with gambling, remember that help is available and seeking support is a sign of strength, not weakness. You don't have to face this alone.
Contact Gambling Help Online at 1800 858 858 or visit www.gamblinghelponline.org.au for free, confidential support.
You can also speak with a member of our customer support team about using self-exclusion or other responsible gambling tools on your Level Up Casino account.